Privacy Policy

Last updated: February 16, 2025

JIGO (“we,” “us,” or “our”) provides AI-powered office and coworking search services for startups and teams. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, request office options, use our renewal services, or otherwise interact with our services. Real estate services are provided by licensed brokers affiliated with eXp Commercial; we work with them to deliver your search results and brokerage support.

1. Information We Collect

We may collect the following types of information:

• Contact and account information: Name, email address, phone number, company name, and any other details you provide when you request office options, sign up for a report, use our coworking renewal service (e.g., by emailing renewal@jigotenant.com), or schedule a call.
• Search and preference information: City, neighborhood, space requirements (e.g., team size, budget, move-in date), and any descriptions you enter when asking for office or coworking options. Our AI uses this to research and generate personalized reports.
• Renewal-related information: If you use our renewal service, we may receive and process information from your renewal notice or current lease (e.g., space name, renewal date, current terms) to negotiate on your behalf.
• Usage and technical information: IP address, browser type, device information, and how you use our website (e.g., pages visited, links clicked). We may use cookies and similar technologies for analytics and to improve our service.

2. How We Use Your Information

We use the information we collect to:

• Deliver personalized office and coworking options and reports based on your search criteria.
• Connect you with licensed brokers who can help you tour spaces, negotiate lease terms, or handle renewals.
• Process renewal requests and communicate with coworking providers and landlords on your behalf.
• Send you updates, follow-ups, and service-related communications (e.g., report delivery, scheduling confirmations).
• Improve our AI research, website, and user experience.
• Comply with legal obligations and protect our rights and the rights of others.

3. Sharing of Your Information

We may share your information with:

• Licensed brokers and real estate partners: To provide brokerage services (e.g., tours, negotiations, renewals). Real estate services are provided by brokers affiliated with eXp Commercial.
• Landlords and coworking operators: When necessary to request options, schedule tours, or negotiate or renew leases on your behalf.
• Service providers: Vendors that help us operate our website, send emails, host data, or run analytics, under contracts that limit their use of your information.
• Legal and safety: When required by law, or to protect the rights, property, or safety of JIGO, our users, or the public.

We do not sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking

We may use cookies, pixels, and similar technologies to remember preferences, understand how our site is used, and improve performance. You can adjust your browser settings to limit or block cookies; some features may not work as well if you disable them.

5. Data Retention

We retain your information for as long as needed to provide our services, fulfill the purposes described in this policy, and comply with legal and professional obligations (e.g., real estate record-keeping). You may ask us to delete or correct your data subject to applicable law.

6. Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights or ask questions about your data, contact us at renewal@jigotenant.com. You may also unsubscribe from marketing emails using the link in our messages.

8. Children

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests, contact us at renewal@jigotenant.com. JIGO is a brand licensed from JIGO AI, Inc.